Cancellation and Reschedule Policy

1. Canceling or Rescheduling in Advance

• Lessons may be canceled or rescheduled up to 24 hours before the scheduled class time.

• To cancel or reschedule, use the link provided in your booking confirmation email.

• Refunds for cancellations made within the allowed timeframe will be processed within 5–10 business days.

2. Late Cancellations and No-Shows

• Canceling or rescheduling within 24 hours of the scheduled lesson time is not possible.

• In the event of a late cancellation or a no-show, the session fee will not be refunded or credited.

3. Satisfaction Guarantee Policy

• The satisfaction guarantee applies only to completed sessions. Refunds will not be issued under the satisfaction guarantee for cancellations or reschedules within 24 hours, or no-shows.

4. Technical Difficulties

• If technical issues arise on your end and prevent the session from starting, it will be treated as a no-show. Please ensure you have a stable internet connection and a functional device.

• If I encounter technical difficulties that prevent the session from occurring, we will reschedule at no additional cost.

5. Emergencies

• If an unforeseen emergency arises, please contact me as soon as possible at alyssa@englishwithalyssa.com. Exceptions to this policy will be considered on a case-by-case basis.

This policy ensures fairness and allows me to offer high-quality, personalized lessons while managing my schedule effectively. Thank you for understanding!