Refund and Dispute Policy

1. Refund Policy

• Satisfaction Guarantee: I offer a satisfaction guarantee for your first session. If you are not satisfied with the quality of the session, you may request a full refund.

• Eligibility for Refunds: Refunds under the satisfaction guarantee apply only to completed sessions. Refunds will not be issued for cancellations or reschedules within 24 hours of the scheduled session, or no-shows.

• Refund Processing: Approved refunds will be processed within 5–10 business days.

2. Dispute Resolution

• Contact Me First: If you have concerns about a session or charges, please contact me directly to discuss and resolve the issue at alyssa@englishwithalyssa.com.

• Fair Review Process: I will review all disputes fairly, taking into account the details of the situation and applicable policies.

• Resolution Timeframe: I aim to resolve disputes within 5 business days of receiving your inquiry.

3. Limitations

• Refunds and dispute resolutions are limited to the scope of services provided (speaking skills lessons or interview coaching sessions).

• Refunds will not be provided for technical issues caused by the client, such as poor internet connection or device malfunctions, which prevent the session from proceeding.

4. Exceptions

• In exceptional circumstances (e.g., verified emergencies), I may review refund requests outside the standard policy on a case-by-case basis.

This policy ensures clarity and fairness for both parties. Thank you for your understanding and cooperation.